Primary duties include but are not limited to: cooking meals, wiping butts, reading bedtime stories, and piggyback rides.

Supported high-availability Java applications built on WebLogic, Tomcat, and JBoss, with routing through Apache/NGINX reverse proxies.

Migrated from CA7 to Stonebranch UAC; Configured and managed job scheduling across full lifecycle

Modernized and automated certificate management (Keyfactor)

Integrated Dynatrace and Splunk for full-stack observability across containerized and legacy workloads.

Architecture, design and implementation of Kafka integration with existing systems.

Authored SOPs and diagnostics playbooks for FDB, IVR, and Kafka-integrated services; led on-call rotations.

Created and maintained Ansible roles/playbooks for automating upgrades and patching, config drift resolution, and service restarts.

Created internal ticketing system using MS Forms, Power Automate and SharePoint.

Collaborated with cloud platform engineers during AWS/Azure replatforming to EKS and RDS.

Automated self-healing solutions for JVM, Kafka, and OS issues.

Design and implementation of internal tooling utilizing Python/NGINX.

Provided SaaS operations support across hybrid cloud infrastructure (OpenText Cloud, AWS) hosting WebLogic, Tomcat, and WebSphere applications.

Performed AIX system administration, including user provisioning, log cleanup automation, and patch coordination/implementation.

Configured Splunk and Zabbix for SLA monitoring and alert reduction; tuned dashboards for support teams.

Supported hosted Oracle and PostgreSQL DBs including capacity reviews, PL/SQL query tuning, and backup scripting.

Maintained GitLab CI/CD pipelines and Docker containers; coordinated patch windows and customer change windows.

Served federal and regulated clients, with direct vendor engagement and on-call leadership responsibilities.

Supporting the Metastorm line of products: ProVision (business process analysis tool), Knowledge Exchange (collaborative modeling environment, supporting on-prem and SaaS), Discovery (tool to collect real-time data from technicians and end-users), Metastorm BPM (web based business process management suite), and Metastorm Integration Manager (managed file transfer, akin to IBM MQ).

Team lead for installation and support using Tomcat/WebSphere/Weblogic support Java apps on Windows Server and Unix based systems (REHL, Solaris, SuSe, Debian, Ubuntu, CentOS). SSO configuration / ASP.NET impersonation /.NET integration. Lead setup and maintenance of SaaS implementations. Developed training materials for new hires and existing employees. Work with secure facilities (State Dept, FBI, DoD, Army, USAF). QA building test cases and bug reproduction. On-call team lead for ProVision and Knowledge Exchange. Developed and maintained an internal support portal and wiki. MS SQL and Oracle experience (backup, scripting performance testing). Support in German. Reporting using Crystal Reports and iHub.

Leading the on call ProVision and Knowledge Exchange support team, to deal with engagement-specific after hours support..

Consulted for new hardware and software purchases. Interviewed website developers, advised on design decisions. Routine maintenance.

Provided support for Internet services including DSL, ISDN, VOIP, cable and dial-up across a broad platform of operating systems. Managed service calls and e-mails. Served as subject matter expert on all products and services. Supported other web-based products and services including e-mail (webmail, Outlook, Eudora, Netscape, Thunderbird, and Pegasus), proxies, and filters. Created department documentation for troubleshooting. Beta tested new services and software